The Eagle Advantage

   Eagle is a full-service customer response center focused on providing the North American commercial trucking industry with the following services 24 hours a day, 7 days a week, and  365 days a year:

   Our goal is to get your driver and equipment back on the road and rolling to their  destination as soon as possible.

   We understand that a disabled vehicle can result in downtime, financial losses, and driver  dissatisfaction. When we receive contact for assistance in a breakdown situation, our trained agents gather the pertinent information and promptly dispatch one of our service delivery  partners to resolve the problem.

   We develop close working relationships with our service delivery partners in order to  ensure prompt and cost efficient service delivery. In many cases, Eagle dispatches our service  delivery partners’ service technicians directly and has access to their on-hand inventory  which helps maximize efficiency and minimize downtime.

   We help our customers take advantage of their national account buying programs in  breakdown situations thus minimizing the costs of roadside repairs.

   Our web-based state-of-the-art case management system integrated with the latest in  telephone and computer technology provides us with a significant competitive advantage in  managing breakdowns better than ever before.

   This allows us to get our customers up and  running fast and provides them with the information they need to better manage their fleets.  Our customers can view the progress of an individual breakdown case in progress or their  overall fleet history at any time and from anywhere they have web access.