When contacted for breakdown assistance, our trained agents gather the pertinent information, then use custom locators to promptly dispatch one of our closest 800 delivery points to resolve the problem.
To ensure prompt cost efficient service we develop close working relationships with our service delivery partners. In most cases, Eagle dispatches our service delivery partners' technicians directly - the technician's on-hand inventory helps maximize efficiency and minimize downtime.
Our state-of-the-art online case management system integrated with the latest in telephone and computer technology results in a significant competitive advantage to managing emergency road service. Our customers can view the progress of every breakdown with Event Viewer and their overall fleet history with Reporting OnDemand at any time and from anywhere they have internet access.
© 2012 Eagle Tele-Services