Eagle Tele-Services is a full-service customer response center providing the North American commercial trucking industry with continuous after hour road service. Eagle provides call center services for Independant Tire Dealers, American Commercial Tire Network, Michelin Americas Truck Tires and Yokohama Commercial Tire.

When contacted for breakdown assistance, our trained agents gather the pertinent information, then promptly dispatch one of our 700 delivery points to resolve the problem. Getting your driver and equipment back on the road and rolling to their destination as soon as possible.

To ensure prompt cost efficient service we develop close working relationships with our service delivery partners. In most cases, Eagle dispatches our service delivery partners' technicians directly - the technician's on-hand inventory helps maximize efficiency and minimize downtime.

We help our customers take advantage of their national account buying programs minimizing the costs of roadside tire repairs or replacement.

Our state-of-the-art online case management system integrated with the latest in telephone and computer technology results in a significant competitive advantage to managing emergency road service. Our customers can view the progress of every breakdown with Event Viewer and their overall fleet history with Reporting OnDemand at any time and from anywhere they have internet access.

Contact Information:

Eagle Tele-Services
1583 Standing Ridge Drive
Powhatan, VA 23139

Jim Canada - President
Fax: 804.545.1850
Email: jcanada@eagleteleservices.biz

Dawn Maskell - Human Resources
Direct: 804.545.1805
Email: dmaskell@eagleteleservices.biz

John Nelson - Operations Manager
Direct: 804.545.1801
Email: jnelson@eagleteleservices.biz

Patrick Comerose - Program Administrator
Direct: 804.545.1802
Email: pcomerose@eagleteleservices.biz

Network Administrator
Direct: 804.545.1808
Email: TechSupport@eagleteleservices.biz

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